The reasons Most of Businesses are choosing VoIP Technology?
Most businesses today are choosing VoIP technology. And for a good reason. It turns out that VoIP allows businesses and other users to do much more than they ever expected with their phone systems. VoIP is also a lot cheaper and more efficient, allowing more businesses to take advantage of new opportunities in their markets. Some businesses are moving from older phone systems such as Plain Old Telephone Service (POTS), or from smartphones and cellular phone service. VoIP is a lot cheaper and offers more functionality than these technologies.
VoIP is sweeping the business world and taking it by storm. Now more than ever, people are making the switch to Internet phone service and they are often pleasantly surprised by how inexpensive and accessible it really is. Plus, it is easy to deploy and begin using in a wide variety of different contexts. Wow! What a difference VoIP can make for many people–no wonder so many businesses and individuals are starting to join in on the trend.
- What is VoIP Technology? VoIP is Internet phone service. And just like the creation of the Internet, VoIP is also making waves and transforming life as we know it.
Businesses of all shapes and sizes are getting on board. So, what do you need to know about VoIP? We’ll start with a brief overview here of VoIP service and we’ll help you learn how you can move forward with it, as well as show you some of the many reasons why VoIP is here to stay.
In this Article:
- A VoIP Primer
- Wow, VoIP Does That?
- Using VoIP and Getting Started (First Steps to VoIP Service)
Ready? Let’s dive in.
1. A VoIP Primer
Remember when long distance minutes cost a fortune? Those were the days! Phone cards ate up a lot of our extra cash on the road, and landlines were a significant fixed-budget item for many households and businesses. Calling for business purposes was expensive, especially compared to today. Equipment and service costs were a necessary but painful expense, putting phone service out of reach for many small businesses and making phone-based marketing all but impossible in most cases. Why make a phone call, especially long-distance, when the costs where so high and the return was so uncertain? It made it difficult to scale and build a new business, particularly if your business model relied heavily on phone service. Ouch. No wonder a change was needed.
Truthfully, though, there are good reasons those old phone services charged as much as they did. You see, every call had to be carried by telephone lines. Newline had to go in anytime service was extended to a new area, and these lines had (and have!) regular maintenance needs that can boggle the mind. Wind, rain, and the steady drumbeat of time age these telephone poles and wiring and require skilled personnel to continually repair them. Of course, these and other costs are passed to the subscribers. And if you have a business telephone system, you are also paying for the wiring and equipment associated with all of that–each extension is its own phone line connection and needs infrastructure support as such.
Hence, the ability to use the Internet to route calls made a huge impact. Yes, Internet infrastructure requires maintenance too, but phone lines generally have only one purpose, and there’s no doubling of infrastructure investment since it’s already there. So the Internet makes a huge difference. Also, wireless Internet is another way to address the issue, so really there are a lot of improvements over older phone systems. This all makes VoIP very cheap and very efficient.
2. Wow, VoIP Does That?
VoIP does a lot for your business. You can have conference call technology, use a virtual receptionist, and have extensions for different departments. Plus, so much more. Using VoIP to power your organization makes a lot of practical sense.
- Scaling your business is easier when the costs of important technologies are low and can change with demand/use. VoIP can easily scale up and down.
- It’s inexpensive to get started. You can begin with VoIP the same day you sign up for an account. Also, you can get a VoIP plan for under $20 a month, particularly if you only need limited features.
- Keep your equipment costs down. No expensive, physical private branch exchanges (PBX) or boxes to buy and rent (unless you want to). You can do everything in the cloud.
- Hire a global workforce and securely and efficiently connect them together with the same phone system, so it looks like they are all in the same physical location and have the same area code. Yes, you can build your very own contact center with VoIP technology, even if you have a limited budget.
- You don’t need to be a multi-national corporation to have great phone service for your business.
3. Using VoIP and Getting Started (First Steps to VoIP Service)
VoIP is fairly user-friendly, but it can help to have some technical know-how or employ the services of a technical support person if you have a more technical deployment ahead of you. In no time, you’ll have your system ready to go.
Ready? Here are the steps you’ll probably take on your VoIP journey. Keep in mind that your own experience may be a little different:
- Begin the research phase by learning everything you can about VoIP.
- Browse our website for reviews, best practices, and quick tips.
- Learn in-depth information on specific topics that interest you.
- Start thinking about which VoIP applications and ideas are right for your business.
- Make a list of questions about VoIP service and thoughts you have on what your organization needs.
- Go to other stakeholders and ask them what they think (optional; you can ask your team or go to your employees for feedback on this).
- Consider what your budget might be and whether this budget lines up with your needs and expectations for business phone service.
- Begin thinking of vendors who might be a good fit for your organization.
- Browse our website for information and reviews on those vendors that interest you.
- Adjust your list accordingly.
- Pick your favorites and begin comparing them and considering their plans and features.
- Make a list of questions and must-haves that you can talk with vendors about.
- Begin your search for a vendor by interviewing them according to your list of questions.
- Schedule demos, try the software and talk with vendors from your list.
- Adjust your list and go back to our site to add others to your list, or begin narrowing that list down to your favorites based on their pricing, features, and answers to your questions.
- Involve your stakeholders in the decision (if applicable).
- Choose a vendor and ask about doing a trial with them.
- Find out what equipment you need, get the equipment on rental or purchase it.
- Deployment day! Start using the system and see what you think.
- Provide your vendor with feedback on the new system. Plan to make changes or move to full implementation, if you haven’t already done so.
- Offer training to your employees and help everyone learn the new phone service.
- VoIP success! We hope you enjoy your new system.