What is VoIP Caller ID?

Voice over Internet Protocol (VoIP) can also use caller ID–this is a feature that some people may not be aware of with VoIP. You can create lists of approved and unapproved callers to help you screen your calls and avoid scams or wasted time. By filtering out and blocking these calls automatically, you can improve your communications system and get more from VoIP.

  • VoIP Caller ID–Similar to the caller ID systems of traditional phones, VoIP phones can also identify incoming calls and automatically block selected numbers.

If you are looking to improve your phone system’s security and also get more from your service, be sure to keep reading for more information on caller ID systems and how they work. Thankfully, VoIP vendors offer this feature so you do not have to give up this specific function when you leave landline or cellphone service behind.

In this article, we will talk more about how VoIP caller ID works and how you can set it up to your advantage. You can begin using this feature quickly and screen out the calls that will only interfere with your business.

Article Contents:

  1. VoIP and Caller ID App Systems
  2. Call Blocking
  3. Blacklist and Whitelist Numbers
  4. Getting Started with VoIP Caller ID Features

By the end of this post, you should have a better understanding of the basics of how these systems work and how they can keep you from receiving the wrong calls. Keep in mind that getting these systems to work correctly depends in part on buy-in from your staff and coworkers. Everyone needs to still be aware of which calls are good and which ones are bad, so they can be partners in your company’s phone system security and functionality. Your caller ID only does so much to prevent scammers and hackers from reaching your organization. It is up to you to make sure everyone is on the same page and knows what the goals are with your caller ID.

1. VoIP and Caller ID App Systems

VoIP systems usually have some type of caller ID as an app. This function is designed to help you screen your calls. This is ultimately a function human beings have to do, in the sense that you decide which numbers are blacklisted and how. You can use these systems to identify for you who is calling. The number appears on the screen directly, so if you recognize it as a number you do not want to answer, you can usually reject the call quickly and easily.

Knowing how VoIP works may help you understand these systems better. VoIP uses the Internet to transmit calls. You place a call and are connected to another phone or a VoIP account. These accounts use a vendor that provides your service. Your vendor’s or your own servers can route calls through the Internet. Your servers are responsible for ensuring that calls reach the correct recipient. Ultimately, a computer system also determines whether or not you receive calls from specific numbers. This can help your phone system receive the calls it needs and send out the right communications to the right places.

2. Call Blocking

Call blocking is very useful if you have numbers and calls you need to prevent. Typically, these are scammer calls and prank calls. You may know a few specific numbers to block, as well. This technology can be app-driven, within your caller ID app or independently of it. Call blocking is tremendously useful for many reasons. Fraud prevention, stopping scams and allowing employees to escape harassing phone calls while at work. Or, specific types of calls you need to block, such as international calls if you do not want numbers outside the country calling you. You can set up specific rules for how you want call blocking to work.

Specific types of calls, too, can also be blocked from calling you. You can choose to block out restricted numbers, numbers that block your caller ID from reading them, and others. If you want to block private numbers or others, you will need to specifically choose and set up these settings. Typically, these settings are something you would customize in your phone system. In other words, VoIP phone systems do not normally come factory-programmed to block specific numbers or types of calls.

3. Blacklist and Whitelist Numbers

When you are choosing to set up your system’s blacklist and whitelist, you can pick specific numbers or types of calls. These settings should be programmed by an administrator or user with these phone privileges for your system. Think about the types of numbers you want to add to your blacklist and whitelist. If you have specific numbers you need to block, carefully record these and program them into your blocking app.

  • Blacklist–Your blacklist is the list of specific numbers that are prohibited from calling you. These are blocked automatically.
  • Whitelist–These numbers are safe and specifically permitted to call. You can often set up a whitelist to permit numbers you know and trust already to easily call you.

If you are on the lookout for specific numbers to add to your blacklist and whitelist, then you can even enlist your employees to help with this task. Particularly if you are a small business, then this process may be as simple as having your employees write down the number when a scammer calls. Your system will probably keep a history of incoming calls, so you can refer to that history if you need to get more information about who is calling.

Keep in mind that some numbers deliberately block caller ID functionality. If you want to, you can usually screen out these calls so you do not need to bother answering them. Setting up a blocking feature for these private calls may be a good idea. Usually, legitimate callers are not concerned with you knowing what number they call from or who they are. If the call is illegitimate, then the caller will often try to hide their identity and keep you in the dark.

4. Getting Started with VoIP Caller ID Features

If you already have a VoIP vendor, then you probably have a plan with VoIP caller ID as an option. Ask your vendor about how to get started. You may need to upgrade your plan, but it may be as simple as logging into your user or admin portal or your caller ID app. You may need to install the app on your phone, computer or device. Make sure you have the latest app your vendor provides, and keep it regularly updated so you do not miss out on new functionality and security features.

Decide if you plan to block calls that misuse your phone line, try to scam you, or waste your time. If you have numbers you had a bad experience with in the past, these are also good to block. Planning out how you will use your caller ID can help you make the most of it. You can also unblock numbers if you ever decide to change your mind, so do not be afraid to use this valuable technique. Keep in mind that if you use call blocking on a number, they may decide to block your calls as well.