What You Need to Know about Business Hosted VoIP PBX
by Nate Rand
You have likely seen the ads for taking your business phone to the cloud. They promise lower costs, improved functionality, and extra features. Just what makes hosted VoIP PBX different from a standard commercial phone system?
There is No Need to Buy Extra Physical Equipment
For a new company, this is a great benefit. Traditional business phone hardware can cost hundreds or even thousands of dollars depending on the brand and complexity of the system. Needless to say, start-ups will do much better if they can avoid spending their money on basic infrastructure like this.
With a hosted VoIP PBX system, there is no need to buy this costly switching equipment or related machines. Instead, all of the PBX functions are handled by simply logging onto your account and entering the necessary parameters. The phones themselves can take many forms, so there’s no need to put a lot of money into this aspect either.
Multiple Devices Work with a Hosted System
You can have employees use their PCs, along with headsets, to make and take calls. You can set up the system so it routes calls through cell phones. If you do want dedicated in-office telephones, that works too – just plug in a compatible set and you’re good to go.
Most Plans Do Not Charge on a Per-Call Basis
Business hosted PBX plans typically don’t have any per-call charges. Instead, your company is allocated a set number of minutes. How many minutes you get depends on which plan you choose. This is great for companies that make a large number of short calls or that don’t yet have a huge call volume. Larger companies aren’t out of luck – some providers have plans tailored just for them.
Many Plans Have No Long Distance Surcharges
The practice of charging extra for long-distance calls has managed to persist in old-line phone companies despite it having been dropped by more modern providers. If your company makes a large number of these calls – and most do, thanks to traditional phone providers’ extremely restrictive definitions of “local” – it’s worth it to switch to hosted VoIP just to get rid of these fees. Some VoIP providers even offer international calling for little or no extra cost.
VoIP Plans Are Easy to Customize
With physical systems, adding a new employee and setting him or her up with a phone can be a big job. Wiring needs to be added if the workstation is new, and assigning an extension number can be a hassle. VoIP plans, on the other hand, are as easy to customize as any other online app. Just log into your account, click the links to reach the screen to add a new extension, and type it in. Setting up the physical aspect is easy, too. As described above, there are many options for this – none of which require physically wiring a phone to a central point.
Taking an employee off of the system is just as easy. Just log in and delete him or her from the account.
Requirements for Successful VoIP Implementation
There is just one physical requirement for using a hosted business VoIP PBX plan, and that’s a broadband internet connection from a reliable ISP. This should be provided by a physical cable or another physical high-speed system. Most businesses will already have this for their computers, so it shouldn’t be a problem.
With these things in mind, it’s no wonder why many businesses – even some Fortune 500 companies – are moving to hosted VoIP phone systems. To learn more about this option and the plans available, just visit our site. We explain all of the top offerings so that you can easily find the one that’s best for your company.
November 3, 2018