What Your Business Needs to Know About Hosted VoIP PBX
by Nate Rand
Applications of all sorts are moving from being physically present at users’ locations to being remotely hosted. This is even true of services that are normally performed by locally-hosted hardware, such as PBX. Private Branch Exchange, or PBX, systems control business phones within a company location.
Ordinarily, running a PBX system is complicated. With the traditional hardware, adding or removing extensions is hassle-prone and can even require hiring a technician to do the job. Needless to say, businesses often wish for a way to get the same benefits without the need for technical prowess. These wishes come true when the company switches to hosted VoIP PBX.
Is using a remote service for PBX as great as it sounds? It turns out that the answer is yes – hence the popularity of this option! As you consider making this move, consider these things your business needs to know about hosted VoIP PBX:
Hosted VoIP Isn’t Limited to PBX
When a company moves to VoIP, more is changed than the technology behind call routing. The entire phone system is switched to VoIP, so the traditional phone company is no longer needed. Instead, everything is done over the internet. This is the VoIP aspect of the new system. VoIP stands for Voice over Internet Protocol.
A Hardwired Broadband Internet Connection is Needed for Best Results
Today’s VoIP technology can deliver crystal clear calls, but to do so, it needs access to the necessary amount of bandwidth. In most cases, this is obtained by using hardwired cable internet connections. A few select areas may have access to other types of hardwired broadband internet, such as fiber optics. Such connections allow the data transfer speed that is necessary for preventing choppiness and other problems with sound quality.
Extensions and Other Call Routing Protocols are Easy to Set Up
Once the phones have been switched over to VoIP, the rest is easy. The service provider will set up an account for your company. You or your authorized staff can then log in from any location to set up or remove extensions, enter call routing protocols, and handle other business phone needs.
Calls Can Be Routed According to Many Criteria
With traditional PBX systems, control ends at your building’s walls. This is not the case with VoIP PBX. The more modern option gives you the ability to route calls to outside phones, send them to far-off branch offices, change the routing based on the time of day, and more. This is great for companies that have branches in other time zones or that have multiple shifts in place.
The ability to send calls outside of the building is also great for companies who have staff working in the field or from home. Customers will never know that their calls have been rerouted unless you decide to tell them, so there is no need to worry about professionalism.
Hosted VoIP PBX is Easy to Scale
Many companies experience seasonal upturns that require the temporary addition of extra phone personnel. With hosted VoIP, there is no need to invest in a big piece of hardware that’ll go underused for nine or 10 months out of the year. All you need to do is adjust your plan as your needs change, and your company will never have to pay for a level of service that it isn’t actively using.
These are just some of the benefits you should be aware of when considering hosted VoIP PBX and the associated VoIP telecommunications plans. To learn more and get help choosing the best plan for your business, just contact us. We’ll be happy to help.
October 2, 2018