Why Companies are Choosing Business VoIP and Hosted PBX Systems
The PBX system is the heart of a company’s phone system. It’s the part that allows calls to all come in via one number and then be routed to specific departments or people within your company. Because of this, companies with more than a couple of phone employees typically can’t imagine doing without this component.
Despite the value a PBX system offers to users, many wish they could get rid of them. This is because traditional PBX solutions are expensive, cumbersome, complicated, and often prone to problems. Ironically, many of these issues have arisen precisely because this technology is seen as indispensable. Manufacturers figure that no one will outright throw away their PBX equipment, so they don’t feel much incentive to improve.
Fortunately for businesses, there actually is an option that allows traditional on-site PBX equipment to be thrown out. Hosted PBX systems do away with all of the problematic aspects of physical ones, yet allow for even more functionality than the originals. As companies learn more about them, they decide that they really don’t need that hardware PBX device after all. Here are some of the key points that you should know about them and why you should go ahead and make this switch:
Hardware for a Hosted PBX is Kept at the Service Provider’s Location
This is why it’s called “hosted” PBX: The hardware is physically kept, or hosted, elsewhere. In the case of VoIP PBX, this will typically be a data center controlled by the service provider. When you use it, the commands go over the internet to make things happen.
Hosted VoIP PBX is an Online Service
VoIP stands for Voice over Internet Protocol, and as the name implies, the internet is a crucial part of it. This means your company will need an internet connection in order to make it work. The connection will need to be a hardwired broadband type, such as cable, so there is no lag or choppiness in the audio transmission.
Hosted PBX is Part of a Wider VoIP Telephone Plan
With these systems, the PBX part does not stand alone from the rest of the telephone system. Instead, it’s a feature that is offered by the same companies that provide the VoIP service. This allows you to avoid the hassle of trying to get the offerings of multiple providers to work together. It can also mean lower costs since you don’t have to sign up for multiple contracts.
VoIP Phone Plans Offer More than Basic Service
The thought of changing your entire phone system in order to get rid of hardware PBX may give you pause, but once you look into it, you’ll find that it’s a great idea. VoIP phone service offers all of the features you expect of a business line, including hold, call forwarding, voice mail, automated receptionists, and more. You’ll also have more chances for customization since each feature is sold separately instead of as a part of an expensive, padded-out landline package.
One of the most exciting features of VoIP and hosted PBX is that you can set up calls to be routed outside of your office. This lets customers call your main number as usual – even if the person they want to talk to is miles away. After the proper set-up, the call will be routed to that person’s cell phone or landline as if it was an in-office phone.
Getting Started is Easy
The main thing you’ll need is a good, stable broadband internet connection. Cable internet is usually chosen as the solution since it is available almost anywhere and the technology is solid. Other requirements, such as phones or headsets, are also easy to take care of. To learn about the offerings and requirements of specific providers, just contact us. We’ll be glad to discuss these things and suggest the best provider for your telephone and PBX needs.