Why VoIP Changes Everything

Why VoIP Changes Everything

VoIP changes everything for our business and personal phone use–it really does make an unbelievable difference. As it turns out, Voice over Internet Protocol (VoIP) can make a significant difference on what types of phone applications and services you have access to, but it can also enable you to generate real savings for yourself or for your organization. Keep reading to discover just how much of a difference VoIP can really make for you and how you can begin to implement VoIP and get the services you need. A wide variety of services and applications are available to help you get the most out of your phone service.

  • VoIP (Voice over Internet Protocol): An Internet-based phone service technology that sends voice communications and text messaging, chat, etc. over the Internet instead of relying on landline phone technology or wireless signals.

Using the power of the Internet, VoIP can help you accomplish so much more than you might have expected, both for yourself and for your organization. In this article, we’ll show you a few of the ways that VoIP can change just about everything and make a dynamic difference for you.

Here are some of the main advantages of VoIP service:

  1. Cost
  2. Applications Available
  3. Ease of Use
  4. Portability
  5. Quality
  6. Accessibility
  7. Scalability

Now, let’s talk about why VoIP changes everything.

1. Cost

VoIP is dramatically cheaper than other phone services. In fact, you can get a year’s worth of VoIP plus equipment for as little as $50 or less. The costs are substantially lower than landline or wireless phones. Why? A lot of people are surprised by VoIP’s low cost and wonder if they are going to miss out on something with their phone service or sacrifice quality or features. It just seems too good to be true.

In reality, though, there are actually legitimate reasons for the low costs associated with VoIP service. VoIP is cheaper because it is much easier for phone service vendors to deliver. It is easy to deploy and inexpensive to maintain.

Here’s why VoIP is cheaper:

  • No Wires: Traditional landline wires are completely unnecessary for VoIP service (unless, of course, a VoIP phone decides to call a landline phone, and in that case the wiring to the landline phone is absolutely essential). Now, Internet service often uses some form of wiring, and that’s not what we’re talking about. We mean that VoIP service operates without using telephone lines. And this is a huge improvement, because not every location even has traditional telephone lines anymore. Plus, telephone lines are notoriously hard and expensive to maintain. Phone service companies invest substantial resources into maintaining telephone networks, and these higher costs are passed directly to phone subscribers.
  • Internet-Based: Using the Internet, VoIP access can reach any location. It is perfectly virtual and can rely on someone’s existing Internet connection instead of some other medium.
  • Less Equipment: There is often less equipment required with VoIP, because it does not rely on traditional phone wiring and because some of the equipment necessary to route calls can be replaced by a virtual phone system inside a computer. Computers can perform more calculations and carry more data, making this a more efficient process.

 2. Applications Available

For any particular use of VoIP, there is a wide range of different VoIP applications on the market. Some of these are specific to businesses, some are tailored to certain industries, and some are available to individual and personal users. Besides software, there are a variety of different ways you can unleash the power of VoIP in your everyday experience. VoIP has a lot of different uses.

Here is just a sample of what is available today for use with VoIP:

  • CRM (Customer Relationship Management) Software: Use your CRM, such as SalesForce, with your VoIP system. This can help your sales team connect better with customers by having relevant information on leads and prospects in-hand and available whenever they need it. It’s a lot better than trying to rely on notes.
  • Auto Attendant: An auto attendant feature gives you access to a virtual receptionist to direct your calls as an automated system.
  • Data Analytics: You can use data analytics software platforms to give you the information you need about calls, answer rates, success rates with customers, and other information you can use for training and quality control.

3. Ease of Use

VoIP is fairly easy to use, once your team has the right training on your specific system and any applications you use with it. For the most part, VoIP is like a regular phone, only with better features and a lower price point for amazing service.

4. Portability

Taking VoIP with you is not only a possibility, it’s actually very easy to do and allows you to work remotely or access your VoIP plan while on the road. You can even relocate the entire office and keep phone numbers and extensions exactly the same as they were before. How cool is that?

5. Quality

High-quality VoIP service is now basically the same in quality as you have come to expect from your other phone systems. It is much easier than ever before to get started and have phone service that is, for the most part, just as fast with the same or better digital audio. VoIP no longer means sacrificing quality just to make low-cost, fully-featured phone calls. Now you can set up a contact center or use the phone at home and still have everyone thinking your phone service is as great as it always was.

6. Accessibility

This technology is bringing great phone features to more businesses and people than ever before. It is accessible because, now, even very small organizations can have the same phone systems that larger enterprises would have. You can afford more and do more with a VoIP plan, making it a great choice for a small company such as a small to medium-sized business (SMB). It’s pretty amazing, really. In the past, these plans would’ve required expensive technology and add-ons so out of reach that a small business could never use them. Only the largest enterprises had anything like what is available now through VoIP.

7. Scalability

Since these systems are so accessible, they also scale really well now. So, your company can quickly access added capacity whenever you need it, when scale back down if your call volume changes. You can be prepared for anything and handle different or varying call volumes. Even if you have a small business at home, for instance, you can still access better technology and incredible features.

Large businesses can take advantage of this scalability, too. When high call volumes occur, they can access the VoIP service they need and still power through with great customer service and support for callers. This can help them generate cost savings, too, as needed, or adjust service levels when incoming or outbound calls change. Even for long distance and international calls, they can keep expenses low and meet the expectations of clients. This is particularly important for businesses with contact centers and large call centers, but smaller operations benefit too from using VoIP that way.

 

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