Why You Should Include VoIP Within Your Cloud Services

Software as a Service (SaaS) has grown in popularity tremendously and many companies are signing up for this maintenance-free, easily started and set way of using software and accessing business tools and applications. If your organization is taking a serious look at doing the same thing, then you should think carefully about getting your phone plan into the act, as well. You can use a phone service that is cloud-hosted and access a variety of different rich phone features for your business. On our website, we show you how.

Taking advantage of the great features and functionality offered by cloud-hosted VoIP can be done in a snap. All you have to do is identify the right VoIP plan for you and move forward from there. In this article, we’ll talk about some of the advantages of using a cloud VoIP service and we’ll show you how to get started and what you can do with this amazing service.

Article Contents:

  1. More About VoIP
  2. Cloud Hosting
  3. Getting Started and Additional Considerations

Here’s what you can do. Learn everything you can about cloud services in this article and on our website. To start, we’ll talk about what VoIP is and then move on to discussing the benefits of cloud hosting. From there, we’ll talk about getting started and look at other considerations involved.

1. More About VoIP

VoIP is something that came on the scene commercially in the 1990s. It existed as a technology much earlier, but had little practical value until the Internet became fast and technology improved to the point where quality and cost could improve. Businesses began making strong use of VoIP service and outsourcing call centers became a possibility for the first time, in addition to many of the other features VoIP allows for businesses. These possibilities have allowed small businesses to access features and functionality that previously was only available to large organizations, who could eat the costs of an expensive landline service that provided the business phone features that are now an essential part of doing business for many different industries.

  • VoIP, or Voice over Internet Protocol, works differently from traditional phone service and is now much higher in quality in many cases, is cheaper, and offers better features.
  • Cloud-hosted VoIP is distinct in the sense that the VoIP provider takes on the hassle and expense of managing the phone service system that brings your business what it needs to operate with access to phones.
  • Now, VoIP is expanding and redefining what is possible for businesses, particularly smaller organizations, to do with their phone systems.

2. Cloud Hosting

Software as a Service (SaaS), of which cloud-hosted VoIP is a type of service, operates by allowing businesses to access the services they need without having to host these applications and functions themselves. This generally has the following advantages:

  • Low entry costs. It’s relatively inexpensive for businesses to get started with cloud hosting, because they don’t have to take on all the costs associated with starting their own phone system. These functions can be managed by the VoIP provider, who can provide this service to multiple customers and divide the cost, creating efficient operations and reducing what is necessary to enter the service.
  • Little maintenance. Instead of having to take on the full responsibility for maintaining your own system, you can have someone else do this for you. This may mean you don’t need to hire an IT staff just to manage your phone system or troubleshoot when something goes wrong.
  • Less upgrade hassle. Instead of having to buy new equipment or regularly upgrade on your own all the time, you can avoid the hassle of upgrades in software and equipment and have your phone service provider take on the responsibilities.
  • Avoid expensive investments. If you decide later to switch services or try another phone solution, it is easy to make the switch when you didn’t have to take on the investment costs and responsibilities yourself. You don’t have to buy equipment only to discover later that you don’t need it anymore. If you change vendors, you don’t have to worry that they will no longer support this expensive bunch of phones that you just bought. This can make it easier for you to adapt and change services. You aren’t locked-in to an expensive plan just to recoup your initial investment in equipment. You are freer to change your service.
  • Easily scale as you need to. If you grow or your business size changes, you haven’t locked yourself into a service that can’t flex with you. Cloud services are very scalable over time and can grow as your organization takes on additional business. In time, you may easily find that your needs are changing and require something different. With a cloud service, it is much easier to make the switch and change what you need to change.

3. Getting Started and Additional Considerations

Thankfully, it is pretty easy to get started with a cloud service. All you need to do is find out what you actually need and find a provider and plan that align closely with the needs of your organization. You will need to ask yourself how you plan to use VoIP and how this service can provide you with advantages over your existing phone service. It may take some company soul-searching and careful consideration.

Following these steps should help you get started:

  • Consider which apps and integrations you need. Look at what SaaS software your business is already using and try to find the right combination of integrations, or ask your vendor if they can customize a solution for you.
  • Make your own list of must-have features to look for in a service. From there, start interviewing vendors to see who has the best fit with what you need. There is a really rich list of features available with many different types of VoIP vendors, so be sure to shop around.
  • Don’t be afraid of doing a trial or signing up a single user to begin. This can be a great way to test-drive a service before you fully implement it at your organization. Many vendors will work with you to do a demo of the service and/or learn more about how it can specifically be used at your company.
  • Read lots of reviews. Browse our website for information about different service providers and plans available to you. Don’t be afraid to dig deep for reliable information on third-party websites, and don’t be afraid to look for real-life user examples of how VoIP plans and providers provided the right cloud solutions for a business. Many vendors really go above and beyond, so you’ll want to look for one that does.
  • Think about the quality of service a particular vendor offers as you evaluate them. Keep in mind that service quality often has a huge impact on how well you can take advantage of features, so even a feature-rich plan that’s cheap may not be worth it to you if the provider isn’t providing you with the assistance and guidance or technical support you need.

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